Refund Policy

Last Updated: May 27, 2025

1. Overview

At BookTrainTicket.online, we assist customers with booking train tickets and related travel support via phone. We are not affiliated with Amtrak or any official train operator. As such, all ticket purchases and refunds are ultimately governed by the policies of the original ticket issuer (e.g., Amtrak).

2. Service Fees

We may charge a nominal service fee for support, modifications, itinerary planning, or rebooking assistance. These fees are non-refundable once services are rendered.

3. Ticket Refunds

If you request a refund for a purchased train ticket, our agents will guide you through the official refund process with the ticket issuer. Approval and processing of the refund depend on their policies.

Most train ticket providers (including Amtrak) may offer partial or full refunds only if:

• The request is made before departure
• The ticket type is refundable
• A cancellation fee may apply

4. Non-Refundable Tickets

Certain discounted or promotional fares may be marked as non-refundable by the ticket provider. In such cases, we cannot override or alter their refund decision.

5. How to Request a Refund

To begin the refund process, please call us at +1 888 457 5368 or email support@booktraintickets.online with your booking details.

6. Refund Processing Time

Refunds issued by third-party ticket providers typically take 5–10 business days to reflect in your original payment method. BookTrainTicket.online is not responsible for delays caused by external systems.

7. Contact Us

• Phone: +1 888 457 5368
• Email: support@booktraintickets.online

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