Terms & Conditions
Last Updated: May 27, 2025
1. Introduction
Welcome to BookTrainTicket.online. By accessing or using our services, including phone-based train ticket assistance, you agree to comply with and be bound by the following terms and conditions.
2. Independent Support Service
We are an independent train ticket assistance service and not affiliated with Amtrak or any government agency. We provide live phone-based support to help travelers with train ticket booking, schedule information, and travel planning.
3. Services Provided
Our services include:
- Train ticket booking assistance over the phone
- Travel planning and route suggestions
- Information on schedules, fares, and availability
- Support with cancellations, refunds, or itinerary changes
4. Charges and Fees
While consultation is free, certain services (such as ticket modifications or special route planning) may carry a small service fee. All fees will be disclosed prior to processing any request.
5. User Responsibility
It is your responsibility to provide accurate information when requesting ticket booking or travel changes. BookTrainTicket.online will not be responsible for issues arising from incorrect information provided by the user.
6. Refund and Cancellation Policy
Refunds and cancellations are subject to the terms and policies of the original train ticket issuer (e.g. Amtrak). Our support team will guide you through the process, but we do not control final refund decisions.
7. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
- Phone: +1 888 457 5368
- Email: support@booktraintickets.online
8. Changes to Terms
We may update these Terms & Conditions periodically. Continued use of our services implies acceptance of the revised terms.
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