Terms & Conditions

Last Updated: May 27, 2025

1. Introduction

Welcome to BookTrainTicket.online. By accessing or using our services, including phone-based train ticket assistance, you agree to comply with and be bound by the following terms and conditions.

2. Independent Support Service

We are an independent train ticket assistance service and not affiliated with Amtrak or any government agency. We provide live phone-based support to help travelers with train ticket booking, schedule information, and travel planning.

3. Services Provided

Our services include:

Train ticket booking assistance over the phone
Travel planning and route suggestions
Information on schedules, fares, and availability
Support with cancellations, refunds, or itinerary changes

4. Charges and Fees

While consultation is free, certain services (such as ticket modifications or special route planning) may carry a small service fee. All fees will be disclosed prior to processing any request.

5. User Responsibility

It is your responsibility to provide accurate information when requesting ticket booking or travel changes. BookTrainTicket.online will not be responsible for issues arising from incorrect information provided by the user.

6. Refund and Cancellation Policy

Refunds and cancellations are subject to the terms and policies of the original train ticket issuer (e.g. Amtrak). Our support team will guide you through the process, but we do not control final refund decisions.